Personal data privacy policy

Introduction

As part of its activity, the website www.valudo.st whose registered office is located at : Favorita– Sao Tome CP725 in Sao Tome and Principe, is required to collect and
process information, some of which qualifies as “personal data”. The website
www.valudo.st attaches great importance to respect for privacy, and only uses
data in a responsible and confidential manner and for a specific purpose.

Personal data

On the website www.valudo.st, there are 2 types of data that may be collected :

Data transmitted directly

These data are those that you send us directly, via a contact form, by direct contact by email, when creating a customer account or when placing an order on our website.

– For the contact form :
The fields “first and last name”, “email” and “telephone number” are compulsory in the contact form. The name of the company is not a mandatory field and is intended only to facilitate, in certain cases, making contact and exchanges following your request.

– For the customer account creation form :
The following fields are mandatory :
“Email address” and “password”.
The creation of a customer account remains optional when placing an order and is intended only to facilitate the ordering process for a next purchase or to be able to access your previous orders on our website.

– For the order form :
The fields “first and last name”, “email”, “postal address”, “postal code”, “city” and “telephone” are compulsory. The fields reserved for collecting banking information are also mandatory in order to finalize and validate your order, but the data exchanged goes through secure payment gateways outside our website (Stripe). No payment data is recorded or stored on our servers. The SSL certificate installed on this website also makes it possible to encrypt and secure all the data entered by the visitor in the various forms.

Data collected automatically

During your visits, once your consent has been given, we may collect “web analytics” type information relating to your browsing, the duration of your consultation, your IP address, your browser type and version. The technology used is the cookie. The presence of these cookies improves your browsing experience on our website. You can revoke your consent at any time.

Use of data

The data you send us directly is used for the purpose of re-contacting you in the context of the request you make to us and / or to process your request or your order. “Web analytics” data is collected anonymously by Google Analytics, and allows us to measure our website audience, visits and any errors in order to constantly improve the user experience. These data are used by Guillaume Taufflieb, data controller, and will never be transferred to a third party or used for purposes other than those detailed above. To learn more about the use of cookies on our website and / or how to block them, we invite you to visit our Legal Notice page.

Legal basis

Personal data is only collected after mandatory user consent. This consent is validly collected (checkboxes in our forms), free, clear and unequivocal.

The duration of the retention

The data will be saved for a maximum period of 3 years.

Cookies

Here is the list of cookies used and their purpose :
– Google Analytics cookies (exhaustive list) : Web analytics
– Specific cookie : Allows you to remember the fact that you accept cookies so as not to bother you during your next visit.

Your rights regarding personal data

You have the right to consult, modify or delete all of your personal data. You can also withdraw your consent to the processing of your data. To exercise your rights, you must send a message to Valudo specifying your request by using the : contact form.

Contact data protection officer

The data protection officer of this website is Mr. Guillaume TAUFFLIEB, manager of VALUDO.

You can contact him by :
Phone : + 239 988 7000
Postal address : Favorita – Sao Tomé CP725 – Sao Tomé e Principe.
Email : Contact-us with the contact form of this website.
Adresse postale : Favorita Industrial – Sao Tomé CP725 – Sao Tomé e Principe.